CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION REFUND CONDITIONS

GENERAL:
1. If you place an order electronically through the "shop.hurremsultanhamami.com"
website you are using, you are deemed to have accepted the preliminary information
form and distance sales contract presented to you.
2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and
the Distance Contracts Regulation (RG: 27.11.2014/29188) and other applicable laws
regarding the sale and delivery of the product they purchased.
3. If the product is subject to shipment and delivery, the shipping costs will be paid by
the buyers.
4. Each purchased product, if subject to delivery, shall be delivered to the person
and/or organization at the address indicated by the buyer, provided that it does not
exceed the 30-day legal period. If the product is not delivered within this period,
Buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the
qualifications specified in the order and with documents such as warranty certificate,
user manual, if any.
6. In the event that it becomes impossible to sell the purchased product, the seller
must notify the buyer in writing within 3 days of learning of this situation. Within 14
days, the total price must be returned to the Buyer.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
7. If the Buyer does not pay the price of the purchased product or cancels it in the
bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8. After the product is delivered, the service is performed, if it is determined that the
credit card paid by the buyer is used unfairly by unauthorized persons and the price of
the product sold is not paid to the Seller by the relevant bank or financial institution,
the Buyer must return the product subject to the contract to the SELLER within 3 days
at the SELLER's expense.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN
REASONS:
9. If force majeure occurs that the Seller cannot foresee and the product or service
cannot be delivered on time, the situation is notified to the Buyer. The Buyer may
request cancellation of the order, replacement of the product with a similar one or
postponement of delivery until the obstacle is removed. If the Buyer cancels the order;
If the Buyer has made the payment in cash, this fee will be paid to him in cash within
14 days after the cancellation. If the buyer has made the payment by credit card and
cancels it, the product price will be returned to the bank within 14 days from the
cancellation, but the bank is likely to transfer it to the buyer's account within 2-3
weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

10. The buyer shall inspect the goods / services subject to the contract before
receiving it; dents, broken, torn packaging, etc. damaged and defective goods /
services will not receive from the cargo company. The delivered goods / services shall
be deemed to be undamaged and intact. The BUYER must carefully protect the goods /
service after delivery. If the right of withdrawal is to be used, the goods / service
should not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
11. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased
product to him / her or the person / organization at the address indicated by him / her,
he / she may use the right of withdrawal from the contract by rejecting the goods
without any legal and criminal liability and without any justification, provided that he /
she notifies the SELLER via the contact information below.

12. CONTACT INFORMATION FOR THE SELLER'S RIGHT OF WITHDRAWAL:
 

COMPANY
NAME/TITLE : Haseki Turizm Sağlık İnşaat San ve Dış. Tic. Ltd. Sti.
ADDRESS : Cankurtaran Mah. Hagia Sophia M. No:2 Fatih Istanbul
Telephone : +90 212 517 3535
Mersis No: 0458-0444-4030-0017
E-Mail Address : info@hurremsultanhamami.com

DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the buyer purchases a service, this 14-day period starts from the date the
contract is signed. Before the expiration of the right of withdrawal, the right of
withdrawal cannot be used in service contracts where the performance of the service
is started with the approval of the consumer.
14. The costs arising from the use of the right of withdrawal belong to the SELLER.
15. In order to exercise the right of withdrawal, it is a condition that a written
notification must be made to the SELLER by registered mail, fax or e-mail within 14
(fourteen) days and that the product has not been used within the framework of the
provisions of "Products that cannot be used for the Right of Withdrawal" regulated in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice
of the product to be returned is corporate, it must be sent together with the return
invoice issued by the institution when returning. Order returns whose invoice is
issued on behalf of institutions will not be completed if the RETURN INVOICE is not
issued).
17. The return form, the box, packaging, standard accessories, if any, of the products
to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:

18. The SELLER is obliged to return the total price and the documents that put the
BUYER under debt to the BUYER within a period of 10 days at the latest from the
receipt of the withdrawal notification and to return the goods within 20 days.
19. If there is a decrease in the value of the goods for a reason arising from the fault of
the BUYER or if the return becomes impossible, the BUYER is obliged to compensate
the SELLER's damages in proportion to his fault. However, the BUYER is not
responsible for the changes and deterioration caused by the proper use of the goods
or the product within the right of withdrawal period.
20. In the event that the campaign limit amount organized by the SELLER falls below
the campaign limit amount due to the use of the right of withdrawal, the discount
amount benefited within the scope of the campaign is canceled.
CANCELLATION CONDITIONS:
21. If you make a prepaid reservation (including deposit) and the payment is not
collected on the specified date, the reservation may be canceled without prior notice.
In case of cancellation, your payment is non-refundable, Hamam reserves the right to
refund. It is your responsibility to ensure that payment is made on time.
22. Reservations that have been paid for may be changed to a later date, subject to
availability, with 24 hours notice prior to the reservation date.
23. Cancellation requests must be notified to us in writing (e-mail, message) at least 24
hours before the reservation date. Hamam reserves the right to refund unnotified
reservations. Day and time changes may be updated according to Hamam's
availability.
24. Guests with heart, respiratory diseases, pregnant or menstruating women are not
allowed to use the Hammam for health and safety reasons. The Hamam reserves the
right of return.
25. Guests aged 15 years and over can experience a hammam and massage
experience accompanied by an adult (provided that they are the same gender).
26. Guests between the ages of 6 and 15 are only offered a hammam experience. They
cannot benefit from the massage experience.
27. It is dangerous and forbidden for children under the age of 6 to enter the hammam.
PRODUCTS THAT CANNOT USE THE RIGHT OF WITHDRAWAL:
21. Underwear bottom parts, swimwear and bikini bottoms, make-up materials,
disposable products, disposable products, goods that are in danger of spoiling
quickly or are likely to expire, products that are not suitable for return in terms of
health and hygiene if the packaging is opened by the BUYER after delivery to the
BUYER, products that mix with other products after delivery and cannot be separated
by nature, Except for those provided within the scope of the subscription agreement,
goods related to periodicals such as newspapers and magazines, services performed
instantly in electronic media or intangible goods delivered to the consumer instantly,
and audio or video recordings, books, digital content, software programs, data
recording and data storage devices, computer consumables, if the packaging is
opened by the BUYER, it is not possible to return them in accordance with the
Regulation. In addition, before the expiration of the right of withdrawal period, it is not possible to use the right of withdrawal regarding the services started to be performed
with the approval of the consumer in accordance with the Regulation.
22. Cosmetics and personal care products, underwear products, swimwear, bikinis,
books, copyable software and programs, DVDs, VCDs, CDs and cassettes and
stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untested,
intact and unused in order to be returned.
DEFAULT AND LEGAL CONSEQUENCES
23. The BUYER accepts, declares and undertakes that if he/she defaults in the event
that he/she makes payment transactions by credit card, he/she will pay interest within
the framework of the credit card agreement between the cardholder and the bank and
will be liable to the bank. In this case, the relevant bank may apply for legal remedies;
may request the costs and attorney's fee from the BUYER and in any case, if the
BUYER defaults due to the BUYER's debt, the BUYER agrees to pay the damage and loss incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
24. You can make a bank transfer or EFT (Electronic Fund Transfer) to any of our bank
accounts (TL) such as Garanti Bank TR96 0006 2000 0440 0006 2969 83, Yapı Kredi
Bank TR03 0006 7010 0000 0094 6102 55.
25. You can make a single payment with your credit cards through our website. For
online payments, the amount will be debited from your credit card at the end of your
order.